TERMS & CONDITIONS

REFUNDS & CANCELLATIONS

Platter boxes:

A cancellation fee (50% of the total order) will apply should you cancel your order within 3 days of your booking. No refund is available should you cancel your booking within 24 hours of your booking.

Grazing tables:

Once the booking is confirmed, the date and time is yours and we decline any other enquiry, no matter how many we receive. As such, we do have a cancellation policy in place, this is as follows:

If your grazing table booking is cancelled more than 6 weeks out from your event date, you will receive a full refund minus a $150 cancellation fee.

If your grazing table booking is cancelled 2 - 6 weeks out from your event date, you will receive a 50% refund of the total booking cost. Cancellations made within 14 days of your event date will incur the full cost of the booking.

Change of dates are to be treated as a new booking and will still abide by the above refund & cancellation policy.

In the circumstance of a medical emergency, 50% of the booking cost will be forfeited due to supplier expenses as well as a service fee. The remaining 50% of the booking will be treated as credit for your rescheduled event or for products listed on our website (please note, we will do our best to try and be available for your rescheduled event but this isn’t always possible due to event clashes. We endeavour to work with you as best possible to make your event happen as initially planned).


PAYMENT & SECURING YOUR BOOKING

Platter boxes:

Full payment is required for all orders before the date of delivery/pick up.

Grazing tables:

A 50% deposit is required to secure your booking, this must be paid with 3 days of receiving your invoice to secure the booking. Full payment is required 6 weeks out from your event date. If your booking is made within 6 weeks of your event date, full payment is required.

Payment due dates are outlined on your invoice.

Your booking is not locked in until a deposit has been received, we are unable to tentatively reserve a few dates for your booking until you have decided on a date.


LOSS OF GOODS

 

A QUICK NOTE

If our tableware hire (boards, bowls, pots, props for styling, cheese knives) or tables are misplaced or damaged during your event, fees will apply for replacement at the full cost of purchasing a replacement.

The collection of goods will be pre-arranged before your event date.


Say Cheese reserves the right to substitute products and items when products or ingredients may not be available. All substitutes are of similar quality and value.

Allergies: Grazing tables are not suitable for those who are allergic to nuts and are coeliac. Grazing tables are suitable for those who follow gluten free / dairy free / vegan / halal diets when notice is given, additional fees may apply for substitute products.

Weather: We do not provide refunds or offer date reschedules in case of bad weather on the date of your grazing table booking. In the event of rain, it is your responsibility to make an alternate arrangement. We strongly encourage having a wet weather plan in place.

Fly prevention: If your event is being held outdoors or in the warmer months of the year, we strongly recommend purchasing a fly trap and locating it in close proximity of the grazing table, click here to see the product we recommend. Fly trap should be set up a few hours before Say Cheese arrives to ensure the product is fully effective prior to set up. Indoor events are always preferable for fly management.

It is your responsibility to provide fly nets should you wish to cover the food throughout your event.

Clean up: If you have elected not to proceed with a clean up service as part of your booking, we do require that you scrape and rinse all of our tableware hire goods (dip bowls, boards, cheese knives) prior to collection.